Outsource to Mexico – Save 40% on Customer Service

Certified Bilingual Agents, 24/7, No Contracts

 

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The FTalent Benefits

Cost Savings

Reduce labor costs by up to 40%

Pre-Vetted Talent

Our talents are vetted, certified, and highly experienced

Flexible

Easily expand your team as your business grows

No Lock-In Contracts

Cancel anytime

No Set Up Fees

Recruiting is free

Flexible Shifts

Talents available 24/7

A Seamless Extension of Your Team

Our professionals become an integral part of your operations, working alongside your team to deliver consistent results. With FTalent, you gain fully integrated support that adapts to your workflows, aligns with your business values, and helps you achieve your goals without the burden of recruitment, training, or overhead costs.

How It Works

We customize our solutions to address your unique challenges and goals, ensuring a comprehensive outsourcing strategy that incorporates the right talent, technology, and timing to propel your business forward. Here’s how we do it in 4 simple steps:
1. Deep dive into your goals and hiring needs

We start with a detailed consultation to understand your business goals, customer service challenges, and hiring requirements.

We rigorously search, assess, and certify top professionals to ensure they meet your industry standards, expectations, and company culture.

After rigorous testing and vetting, we introduce you to the top professionals, and you make the final selection. Your team, your choice.

We take care of HR, payroll, and compliance while continuously optimizing performance to ensure long-term success.

Why Outsource to Mexico?

What Success Looks Like

FTalent helped us find exceptional customer service agents who quickly integrated into our team. Their responsiveness and professionalism have significantly improved our customer satisfaction rates. I highly recommend their services.
Emily Johnson
TechShop
FTalent made outsourcing so much easier than I expected. They handled everything, and our new team was up and running fast. Great communication, great people, and no headaches.
Michael Roberts
SalesPro
We needed a cost-effective way to expand our customer service, and FTalent was the perfect solution. The team is professional, reliable, and blends in seamlessly with our in-house staff.
David Kim
HomeComfort
We needed bilingual support for our customer service team, and FTalent delivered. The candidates they provided are not only skilled but also culturally aligned with our brand. A fantastic experience!
Sofia Lee
GreenGoods
We were looking for a nearshoring solution that felt like an in-house team, and FTalent exceeded expectations. Their professionals integrate seamlessly, provide exceptional support, and require minimal oversight. It’s like having an internal team without the overhead!
Tommie Lakin
Summit Solutions
Thanks to FTalent, we’ve built a team of call center agents who are both professional and productive. Their support has been invaluable in scaling our operations.
Olivia Brown
SwiftCall Support

Frequently asked questions

Why choose FTalent?

We specialize in building high-quality customer service teams in Mexico with top 1% talent, ensuring cost savings of up to 40% while handling all administrative tasks, payroll, and compliance.

Can I interview and select my team members?

Yes, after we shortlist top candidates, you can interview them via Zoom, Google Meet, or Microsoft Teams to ensure they’re the right fit for your team.

Do you offer multilingual support?

Yes, our agents are fluent in English, Spanish, and other languages depending on your business needs.

How does the hiring process work?

We source, screen, and present the best candidates based on your requirements. You make the final selection, and we take care of onboarding, payroll, and legal compliance.

How long does it take to get started?

Once we receive your requirements, the hiring process typically takes 1-2 weeks, allowing you to scale your team quickly and efficiently.

Will I be responsible for complying with Mexican labor laws?

No, FTalent is the legal employer of the employee, so we take on all responsibilities related to local labor laws. While you supervise the employee, you have no liability regarding employment.

Delivering Excellence in Customer Service, Every Time

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Start building your team

Outsourcing with us isn’t just easy—it’s cost-effective.