Customer Service Outsourcing to Mexico, Made Simple.
Cost-effective and high-performance customer service solutions designed for your growth
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Rated 4.9/5 Stars
Rated 5/5 Stars
A Seamless Extension of Your Team
Our professionals become an integral part of your operations, working alongside your team to deliver consistent results. With FTalent, you gain fully integrated support that adapts to your workflows, aligns with your business values, and helps you achieve your goals without the burden of recruitment, training, or overhead costs.
The FTalent Benefits
Cost Savings
Reduce labor costs by up to 40%
Pre-Vetted Talent
Our talents are vetted, certified, and highly experienced
Flexible
Easily expand your team as your business grows
No Lock-In Contracts
Cancel anytime
No Set Up Fees
Recruiting is free
Flexible Shifts
Talents available 24/7
The Right Talent for Every Role
From front-line support to back-office operations, we provide the skilled professionals your business needs to thrive. Our rigorous screening process ensures you get the perfect fit for your team, every time.
Customer Experience
Deliver exceptional service that keeps customers coming back. Our professionals are trained to create memorable, positive interactions.
Call Center
Handle inbound and outbound calls with ease. Our agents are skilled in communication, problem-solving, and customer satisfaction.
Technical Customer Support
Resolve technical issues quickly and effectively. Our specialists are experts in troubleshooting and providing clear, actionable solutions.
Sales
Drive revenue with confident, customer-focused sales teams. Our reps excel at building relationships and closing deals.
Back Office Support
Keep your operations running smoothly. Our back-office teams handle administrative tasks with precision and efficiency.
Virtual Assistant
Streamline your workload with skilled virtual assistants. From scheduling to data management, we’ve got you covered.
How It Works
1. Deep dive into your goals and hiring needs
We start with a detailed consultation to understand your business goals, customer service challenges, and hiring requirements.
2. Sourcing & Qualification
We rigorously search, assess, and certify top professionals to ensure they meet your industry standards, expectations, and company culture.
3. Selection & Onboarding
After rigorous testing and vetting, we introduce you to the top professionals, and you make the final selection. Your team, your choice.
4. Ongoing Support & Optimization
We take care of HR, payroll, and compliance while continuously optimizing performance to ensure long-term success.
Tailored Solutions for Your Industry
We provide customer service teams that understand your unique needs and deliver results.
E-commerce
Deliver seamless customer experiences with dedicated support for order management, returns, and live chat.
Healthcare
HIPAA-compliant customer service to manage patient inquiries, scheduling, and support.
Saas
Technical support specialists to assist your users with troubleshooting, onboarding, and product inquiries.
Financial Services
Reliable agents for billing inquiries, fraud prevention, and customer account management.
Hospitality & Travel
24/7 multilingual support to handle reservations, guest inquiries, and travel assistance.
Telecom
Expert representatives for customer onboarding, troubleshooting, and account services.
We’re proud to partner with businesses across industries, delivering top-tier customer service solutions that drive results.
What Success Looks Like
