Customer Service Outsourcing to Mexico, Made Simple.

Cost-effective and high-performance customer service solutions designed for your growth

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Rated 4.9/5 Stars

Rated 5/5 Stars

A Seamless Extension of Your Team

Our professionals become an integral part of your operations, working alongside your team to deliver consistent results. With FTalent, you gain fully integrated support that adapts to your workflows, aligns with your business values, and helps you achieve your goals without the burden of recruitment, training, or overhead costs.

The FTalent Benefits

Cost Savings

Reduce labor costs by up to 40%

Pre-Vetted Talent

Our talents are vetted, certified, and highly experienced

Flexible

Easily expand your team as your business grows

No Lock-In Contracts

Cancel anytime

No Set Up Fees

Recruiting is free

Flexible Shifts

Talents available 24/7

The Right Talent for Every Role

From front-line support to back-office operations, we provide the skilled professionals your business needs to thrive. Our rigorous screening process ensures you get the perfect fit for your team, every time.

Customer Experience

Deliver exceptional service that keeps customers coming back. Our professionals are trained to create memorable, positive interactions.

Call Center

Handle inbound and outbound calls with ease. Our agents are skilled in communication, problem-solving, and customer satisfaction.

Technical Customer Support

Resolve technical issues quickly and effectively. Our specialists are experts in troubleshooting and providing clear, actionable solutions.

Sales

Drive revenue with confident, customer-focused sales teams. Our reps excel at building relationships and closing deals.

Back Office Support

Keep your operations running smoothly. Our back-office teams handle administrative tasks with precision and efficiency.

Virtual Assistant

Streamline your workload with skilled virtual assistants. From scheduling to data management, we’ve got you covered.

How It Works

We customize our solutions to address your unique challenges and goals, ensuring a comprehensive outsourcing strategy that incorporates the right talent, technology, and timing to propel your business forward. Here’s how we do it in 4 simple steps:
1. Deep dive into your goals and hiring needs

We start with a detailed consultation to understand your business goals, customer service challenges, and hiring requirements.

We rigorously search, assess, and certify top professionals to ensure they meet your industry standards, expectations, and company culture.

After rigorous testing and vetting, we introduce you to the top professionals, and you make the final selection. Your team, your choice.

We take care of HR, payroll, and compliance while continuously optimizing performance to ensure long-term success.

Tailored Solutions for Your Industry​

We provide customer service teams that understand your unique needs and deliver results.​

E-commerce

Deliver seamless customer experiences with dedicated support for order management, returns, and live chat.

Healthcare

HIPAA-compliant customer service to manage patient inquiries, scheduling, and support.

Saas

Technical support specialists to assist your users with troubleshooting, onboarding, and product inquiries.

Financial Services

Reliable agents for billing inquiries, fraud prevention, and customer account management.

Hospitality & Travel

24/7 multilingual support to handle reservations, guest inquiries, and travel assistance.

Telecom

Expert representatives for customer onboarding, troubleshooting, and account services.

We’re proud to partner with businesses across industries, delivering top-tier customer service solutions that drive results.

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What Success Looks Like

FTalent helped us find exceptional customer service agents who quickly integrated into our team. Their responsiveness and professionalism have significantly improved our customer satisfaction rates. I highly recommend their services.
Emily Johnson
TechShop
FTalent made outsourcing so much easier than I expected. They handled everything, and our new team was up and running fast. Great communication, great people, and no headaches.
Michael Roberts
SalesPro
We needed a cost-effective way to expand our customer service, and FTalent was the perfect solution. The team is professional, reliable, and blends in seamlessly with our in-house staff.
David Kim
HomeComfort
We needed bilingual support for our customer service team, and FTalent delivered. The candidates they provided are not only skilled but also culturally aligned with our brand. A fantastic experience!
Sofia Lee
GreenGoods
We were looking for a nearshoring solution that felt like an in-house team, and FTalent exceeded expectations. Their professionals integrate seamlessly, provide exceptional support, and require minimal oversight. It’s like having an internal team without the overhead!
Tommie Lakin
Summit Solutions
Thanks to FTalent, we’ve built a team of call center agents who are both professional and productive. Their support has been invaluable in scaling our operations.
Olivia Brown
SwiftCall Support

Start building your team

Outsourcing with us isn’t just easy—it’s cost-effective.