How it Works

Handpicked Talent, Selected by You.

We give you the best talent

From finding the right talent to seamless integration, we ensure every step of the process is smooth and efficient, so you can focus on growing your business.

1. Deep dive into your goals and hiring needs

We start with a detailed consultation to understand your business goals, customer service challenges, and hiring requirements

2. Sourcing & Qualification

We rigorously search, assess, and certify top professionals to ensure they meet your industry standards, expectations, and company culture.

3. Selection & Onboarding

After rigorous testing and vetting, we introduce you to the top professionals, and you make the final selection. Your team, your choice.

4. Ongoing Support & Optimization

We take care of HR, payroll, and compliance while continuously optimizing performance to ensure long-term success.

As experts in building high-performing customer service teams, we ensure you get the right talent, the right support, and the seamless integration needed for long-term success.

Trusted by:

What Makes Our Process Different?

Our approach is designed for efficiency, transparency, and long-term success. We carefully select the top 1% of talent to ensure high-quality service from day one. With a seamless setup, flexible scalability, and a commitment to operational excellence, we provide a hassle-free outsourcing experience that aligns with your business goals.

What Success Looks Like

FTalent helped us find exceptional customer service agents who quickly integrated into our team. Their responsiveness and professionalism have significantly improved our customer satisfaction rates. I highly recommend their services.

Emily Johnson

TechShop

FTalent made outsourcing so much easier than I expected. They handled everything, and our new team was up and running fast. Great communication, great people, and no headaches.

Michael Roberts

SalesPro

We needed a cost-effective way to expand our customer service, and FTalent was the perfect solution. The team is professional, reliable, and blends in seamlessly with our in-house staff.

David Kim

HomeComfort

We needed bilingual support for our customer service team, and FTalent delivered. The candidates they provided are not only skilled but also culturally aligned with our brand. A fantastic experience!

Sofia Lee

GreenGoods

We were looking for a nearshoring solution that felt like an in-house team, and FTalent exceeded expectations. Their professionals integrate seamlessly, provide exceptional support, and require minimal oversight. It’s like having an internal team without the overhead!

Tommie Lakin

Summit Solutions

Thanks to FTalent, we’ve built a team of call center agents who are both professional and productive. Their support has been invaluable in scaling our operations.

Olivia Brown

SwiftCall Support

Frequently asked questions

Why choose FTalent?

We specialize in building high-quality customer service teams in Mexico with top 1% talent, ensuring cost savings of up to 40% while handling all administrative tasks, payroll, and compliance.

Can I interview and select my team members?

Yes, after we shortlist top candidates, you can interview them via Zoom, Google Meet, or Microsoft Teams to ensure they’re the right fit for your team.

Do you offer multilingual support?

Yes, our agents are fluent in English, Spanish, and other languages depending on your business needs.

How does the hiring process work?

We source, screen, and present the best candidates based on your requirements. You make the final selection, and we take care of onboarding, payroll, and legal compliance.

How long does it take to get started?

Once we receive your requirements, the hiring process typically takes 1-2 weeks, allowing you to scale your team quickly and efficiently.

Will I be responsible for complying with Mexican labor laws?

No, FTalent is the legal employer of the employee, so we take on all responsibilities related to local labor laws. While you supervise the employee, you have no liability regarding employment.