Solutions

Call Center Outsourcing

Access Skilled Agent

Get experienced call center professionals who deliver exceptional customer interactions and support.

Seamless Integration

Your team operates within your existing systems and workflows—just like an in-house department.

Flexible & Scalable

Easily scale your call center team based on business needs, peak seasons, or demand fluctuations.

Boost Customer Satisfaction with Professional Call Center Teams

Running an in-house call center requires significant resources, from recruitment to infrastructure. By outsourcing, you gain access to a skilled, cost-effective workforce that delivers high-quality customer interactions while ensuring fast response times. Our outsourcing model lets you stay in full control of operations while we handle recruitment, onboarding, and compliance.

What Makes Our Call Center Solution Different?

  • Global Talent, Local Expertise

We deliver highly trained professionals who understand your industry and customer expectations.

  • Tailored Support Models

Need inbound, outbound, multilingual, or 24/7 support? We build the right team for your needs.

  • Compliance & Risk-Free Hiring

We manage payroll, contracts, and compliance, so you can focus on delivering great service.

  • Optimized Workflows & Efficiency

Our structured hiring process ensures a smooth onboarding and seamless integration into your operations.

The FTalent Benefits

Cost Savings

Reduce labor costs by up to 40%

Pre-Vetted Talent

Our talents are vetted, certified, and highly experienced

Flexible

Easily expand your team as your business grows

No Lock-In Contracts

Cancel anytime

No Set Up Fees

Recruiting is free

Flexible Shifts

Talents available 24/7

Get Started

What Success Looks Like

FTalent helped us find exceptional customer service agents who quickly integrated into our team. Their responsiveness and professionalism have significantly improved our customer satisfaction rates. I highly recommend their services.
Emily Johnson
TechShop
FTalent made outsourcing so much easier than I expected. They handled everything, and our new team was up and running fast. Great communication, great people, and no headaches.
Michael Roberts
SalesPro
We needed a cost-effective way to expand our customer service, and FTalent was the perfect solution. The team is professional, reliable, and blends in seamlessly with our in-house staff.
David Kim
HomeComfort
We needed bilingual support for our customer service team, and FTalent delivered. The candidates they provided are not only skilled but also culturally aligned with our brand. A fantastic experience!
Sofia Lee
GreenGoods
We were looking for a nearshoring solution that felt like an in-house team, and FTalent exceeded expectations. Their professionals integrate seamlessly, provide exceptional support, and require minimal oversight. It’s like having an internal team without the overhead!
Tommie Lakin
Summit Solutions
Thanks to FTalent, we’ve built a team of call center agents who are both professional and productive. Their support has been invaluable in scaling our operations.
Olivia Brown
SwiftCall Support

Frequently asked questions

Why choose FTalent?

We specialize in building high-quality customer service teams in Mexico with top 1% talent, ensuring cost savings of up to 40% while handling all administrative tasks, payroll, and compliance.

Can I interview and select my team members?

Yes, after we shortlist top candidates, you can interview them via Zoom, Google Meet, or Microsoft Teams to ensure they’re the right fit for your team.

Do you offer multilingual support?

Yes, our agents are fluent in English, Spanish, and other languages depending on your business needs.

How does the hiring process work?

We source, screen, and present the best candidates based on your requirements. You make the final selection, and we take care of onboarding, payroll, and legal compliance.

How long does it take to get started?

Once we receive your requirements, the hiring process typically takes 1-2 weeks, allowing you to scale your team quickly and efficiently.

Will I be responsible for complying with Mexican labor laws?

No, FTalent is the legal employer of the employee, so we take on all responsibilities related to local labor laws. While you supervise the employee, you have no liability regarding employment.