Solutions

Customer Experience Outsourcing

Access Skilled Talent

Get top-tier professionals with experience in customer support, ensuring high-quality interactions.

Seamless Integration

Your team works within your existing systems, tools, and workflows—just like an in-house department.

Flexible & Scalable

Scale your team up or down based on demand, seasonal peaks, or business growth.

Deliver Outstanding Customer Experiences with Top Talent

Your customers expect fast, efficient and personalized support. With FTalent, you receive a complete customer experience solution that allows you to focus on your core business. We recruit, onboard and manage skilled professionals who integrate smoothly into your operations while you remain fully in control of your management. Let us take care of every detail so you can deliver the outstanding service your customers deserve.

What Makes Our Customer Experience Solution Different?

  • Global Talent, Local Expertise

We provide you with top tier professionals who are thoroughly vetted and fully understand your industry and customer expectations.

  • Tailored Support Models

Whether you need full-time, part-time, or multilingual agents, we help you find the perfect match.

  • Compliance & Risk-Free Hiring

We handle the legal and administrative burden so you can focus on growing your business.

  • Optimized Workflows & Efficiency

Our structured hiring process ensures fast onboarding and seamless integration with your team.

The FTalent Benefits

Cost Savings

Reduce labor costs by up to 40%

Pre-Vetted Talent

Our talents are vetted, certified, and highly experienced

Flexible

Easily expand your team as your business grows

No Lock-In Contracts

Cancel anytime

No Set Up Fees

Recruiting is free

Flexible Shifts

Talents available 24/7

Get Started

What Success Looks Like

FTalent helped us find exceptional customer service agents who quickly integrated into our team. Their responsiveness and professionalism have significantly improved our customer satisfaction rates. I highly recommend their services.
Emily Johnson
TechShop
FTalent made outsourcing so much easier than I expected. They handled everything, and our new team was up and running fast. Great communication, great people, and no headaches.
Michael Roberts
SalesPro
We needed a cost-effective way to expand our customer service, and FTalent was the perfect solution. The team is professional, reliable, and blends in seamlessly with our in-house staff.
David Kim
HomeComfort
We needed bilingual support for our customer service team, and FTalent delivered. The candidates they provided are not only skilled but also culturally aligned with our brand. A fantastic experience!
Sofia Lee
GreenGoods
We were looking for a nearshoring solution that felt like an in-house team, and FTalent exceeded expectations. Their professionals integrate seamlessly, provide exceptional support, and require minimal oversight. It’s like having an internal team without the overhead!
Tommie Lakin
Summit Solutions
Thanks to FTalent, we’ve built a team of call center agents who are both professional and productive. Their support has been invaluable in scaling our operations.
Olivia Brown
SwiftCall Support

Frequently asked questions

Why choose FTalent?

We specialize in building high-quality customer service teams in Mexico with top 1% talent, ensuring cost savings of up to 40% while handling all administrative tasks, payroll, and compliance.

Can I interview and select my team members?

Yes, after we shortlist top candidates, you can interview them via Zoom, Google Meet, or Microsoft Teams to ensure they’re the right fit for your team.

Do you offer multilingual support?

Yes, our agents are fluent in English, Spanish, and other languages depending on your business needs.

How does the hiring process work?

We source, screen, and present the best candidates based on your requirements. You make the final selection, and we take care of onboarding, payroll, and legal compliance.

How long does it take to get started?

Once we receive your requirements, the hiring process typically takes 1-2 weeks, allowing you to scale your team quickly and efficiently.

Will I be responsible for complying with Mexican labor laws?

No, FTalent is the legal employer of the employee, so we take on all responsibilities related to local labor laws. While you supervise the employee, you have no liability regarding employment.